Return conditions

GOODS RETURN AND EXCHANGE POLICY

1. These return and exchange rules apply to goods purchased through the www.volfora.eu online store. Firearms, firearm barrels, ammunition, firearm accessories and other licensed goods or goods requiring special permits are subject to return and exchange restrictions established by the laws of the Republic of Lithuania. Goods manufactured according to the Buyer's specific individual instructions or clearly personalized to meet the Buyer's needs cannot be returned or exchanged due to a change of mind. Ordering goods specially from a supplier does not, in itself, eliminate the statutory right of return where such a right applies.

2. Defects of all other goods sold in the www.volfora.eu online store shall be remedied, and defective goods shall be exchanged or returned in accordance with the provisions of the Civil Code of the Republic of Lithuania. Restrictions applicable to the return of goods of satisfactory quality do not affect the Buyer's statutory rights regarding defective goods.

3. If the Buyer wishes to return the product(s) in accordance with Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania, the Buyer, acting as a consumer, has the right to withdraw from the distance sales contract within 14 (fourteen) days from the date of receipt of the goods, except where statutory exceptions apply. The Buyer must notify the Seller of the withdrawal by completing the Goods Return Form or submitting another clear statement.

4. When returning goods, the Buyer must comply with the following conditions:
4.1. the returned product must be properly packaged, preferably in its original packaging (including the instructions and warranty card, if they were supplied with the product);
4.2. the product must not have been damaged by the Buyer;
4.3. the Buyer is responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning;
(this clause does not restrict the Buyer's rights when returning a defective product);
4.4. the returned product must include all components and accessories that were included when the Buyer received it;
4.5. when returning the product, the Buyer must provide information sufficient to verify its purchase.

5. When returning goods, the Buyer is advised to provide the VAT invoice received together with the shipment or another document confirming that the product was purchased from the online store.

6. The Seller has the right to refuse to accept returned goods of satisfactory quality only in cases where such refusal is permitted under the applicable laws of the Republic of Lithuania.

7. In the event of a product return, the Seller undertakes to refund the Buyer in accordance with the procedures and time limits established by applicable law. The Seller may withhold the refund until the returned product has been received or the Buyer has provided proof of its shipment, whichever occurs first. The refund shall be made using the same payment method as the original transaction, unless the Buyer agrees to another method.

8. If the Buyer receives an incorrect and/or defective product, the Seller undertakes to resolve the matter in accordance with the applicable laws of the Republic of Lithuania. The Buyer has the right to request repair, replacement, a price reduction or, in cases provided for by law, termination of the contract and a refund of the amount paid.

9. The Buyer is responsible for ensuring that the returned product includes all components and accessories supplied with it and is properly packaged.

10. Goods purchased through the www.volfora.eu online store must be returned to the following address: UAB „Volfora“, Gariūnų g. 43A, LT-02300, Vilnius, Lithuania. Returns of licensed goods, where permitted by law, must comply with the special requirements applicable to such goods.

11. If the delivered product does not meet the applicable quality requirements, the Buyer may contact the online store Seller at the address indicated above.

12. The entity responsible for the out-of-court settlement of consumer disputes is the State Consumer Rights Protection Authority, www.vvtat.lt