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Purchase rules

  • 1. Definitions

    1.1. Seller – the operator of the „Volfora“ online store, carrying out electronic commerce.
    1.2. Buyer – a natural or legal person purchasing goods from the „Volfora“ online store.
    1.3. Goods – all goods sold in the „Volfora“ online store.
    1.4. Special Goods – goods for the purchase of which a special permit is required under the laws of the Republic of Lithuania (including firearms, firearm accessories and ammunition).
    1.5. Regular Goods – all other goods for which no special permit is required.

    2. General Provisions
    2.1. These Terms and Conditions establish the conditions for the purchase and sale of goods in the „Volfora“ online store and regulate the mutual rights, obligations and liability of the Buyer and the Seller.
    2.2. By placing an order, the Buyer confirms that they have read and understood these Terms and Conditions and agree to comply with them.
    2.3. The Seller has the right to change the content of these Terms and Conditions at any time. Changes shall enter into force from the moment they are published in the online store and shall apply to orders placed after the publication of such changes.
    2.4. Goods in the „Volfora“ online store may be purchased by:

    • adult natural persons with full legal capacity;
    • legal entities.

    2.5. Purchases in the online store may be made either with registration or without registration.
    2.6. The purchase of Special Goods is subject to restrictions established by the laws of the Republic of Lithuania. Such goods may only be purchased by persons holding a valid permit. Certain categories of Special Goods may only be sold to legal entities.

    3. Buyer’s Rights, Obligations and Liability
    3.1. The Buyer undertakes to pay for the ordered goods and their delivery under the conditions specified at the time of placing the order.
    3.2. The Buyer is responsible for the accuracy of the information provided. The Seller shall not be liable for any consequences resulting from inaccurate or incorrect information provided by the Buyer.
    3.3. A registered Buyer must keep their login details secure and must not disclose them to third parties. All actions performed using the Buyer’s account shall be deemed to have been performed by the Buyer.
    3.4. If the Buyer’s personal or contact details change, the Buyer must update them without delay.
    3.5. If the Buyer loses their login details, they must inform the Seller as soon as possible.
    3.6. When collecting Special Goods, the Buyer must present a valid identity document and the relevant valid permit. In the case of a legal entity, a power of attorney and an employee identification card must also be presented.

    4. Seller’s Rights, Obligations and Liability
    4.1. The Seller provides the Buyer with the possibility to use the services of the online store.
    4.2. The Seller has the right to temporarily or permanently restrict the Buyer’s access to the online store if the Buyer violates these Terms and Conditions or poses a threat to the security of the system.
    4.3. The Seller undertakes to process the Buyer’s personal data lawfully and to ensure its protection.
    4.4. The Seller undertakes to deliver the goods to the address specified by the Buyer or to provide the possibility to collect them.
    4.5. The Seller is not responsible for the content of third-party websites, even if links to such websites are provided.
    4.6. The Seller shall be released from liability if failure to fulfil its obligations is caused by force majeure circumstances.
    4.7. If it is impossible to deliver the ordered goods, the Seller shall offer an alternative or refund the amount paid by the Buyer.

    5. Placing Orders, Prices and Payment
    5.1. Orders in the online store are accepted 24 hours a day.
    5.2. The purchase and sale agreement shall be deemed concluded from the moment the Seller confirms the order by email.
    5.3. If the order is not confirmed, any amount paid shall be refunded to the Buyer.
    5.4. All prices are stated in euros and include VAT.
    5.5. Payment can be made by:
    electronic payment systems;
    bank transfer (for legal entities);
    payment at the goods collection point.

    6. Delivery and Collection of Goods
    6.1. The Buyer must provide accurate delivery information.
    6.2. Delivery times are specified in the product descriptions.
    6.3. A valid identity document must be presented when collecting the goods.
    6.4. Upon receiving the shipment, the Buyer must check its condition. Any damage must be recorded at the time of delivery.
    6.5. Goods intended only for adults shall only be handed over upon presentation of a document confirming the Buyer’s age.
    6.6. Special Goods may only be collected from the physical location specified by the Seller, upon signing the relevant goods acceptance and transfer documents.

    7. Quality of Goods and Warranties
    7.1. The characteristics of the goods and relevant information are provided in the product descriptions.
    7.2. The colour or shape of goods may differ slightly due to technical display characteristics.
    7.3. Goods are covered by the warranty provided by the manufacturer.

    8. Returns and Exchanges
    8.1. Special Goods for which a permit is required are not exchangeable or returnable.
    8.2. Other goods may be returned or exchanged in accordance with the laws of the Republic of Lithuania.
    8.3. The Buyer has the right to withdraw from the purchase within 14 days from the date of receiving the goods.
    8.4. Returned goods must be unused, in their original packaging and complete with all included components and accessories.
    8.5. Refunds shall only be made after the returned goods have been inspected and assessed, and only to the original payer’s account.
    8.6. Disputes are handled by the State Consumer Rights Protection Authority.

    9. Processing of Personal Data
    9.1. The Buyer shall provide only the data necessary for the fulfilment of the order.
    9.2. Personal data is processed for the purposes of order fulfilment, communication and business analysis.
    9.3. Informational messages are sent using the contact details provided by the Buyer.

    10. Marketing and Information
    10.1. The Seller has the right to organise promotions and special offers.
    10.2. The terms and conditions of promotions may be changed or terminated without prior notice.
    10.3. All information shall be provided to the Buyer by email or other means of communication specified by the Buyer.

    11. Final Provisions
    11.1. These Terms and Conditions have been prepared in accordance with the laws of the Republic of Lithuania.
    11.2. All disputes shall first be resolved through negotiations. If no agreement can be reached, disputes shall be resolved in accordance with the procedure established by applicable legislation.