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Privacy policy

  • UAB „Volfora“ takes the protection of your privacy seriously. This Privacy Policy describes what personal information we collect and how we use it.
    Our main purpose in collecting your personal information is to provide you with a smooth, efficient and personalised experience while using our online store. This allows us to provide information and features that best match your needs and to tailor our services so that they are easier and faster to use and understand.

    1. GENERAL PROVISIONS

    1.1. This Privacy Policy is intended to ensure that the Seller complies with the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications of the Republic of Lithuania, other applicable legislation governing personal data protection, as well as instructions issued by competent authorities.
    1.2. The Privacy Policy of the www.volfora.eu online store sets out the main rules for the collection, storage and processing of Personal Data when using the services provided. This Privacy Policy is intended to protect the Buyer and their Personal Data from unlawful use.
    1.3. The online store may contain links to websites operated by other individuals, companies or organisations. The Seller is not responsible for the content of such websites and/or the privacy practices applied by them. Therefore, before providing any personal information, the Buyer should review the rules, privacy policy and other documents of the relevant website.
    1.4. The User (Buyer) may make purchases either by registering in the www.volfora.eu online store or without registration.

    2. PROVISION OF PERSONAL DATA, LEGAL BASIS AND PURPOSES OF PROCESSING

    2.1. The information collected about Users (Buyers) depends on the services provided to you and the information you provide when starting to use the services of www.volfora.eu or when registering an account.
    2.2. Your personal data may be collected in the following ways:

    • provided by you (by completing and submitting an enquiry form on the website, calling the customer service telephone number or visiting customer service locations);
    • generated automatically, to the extent permitted by applicable legislation (when visiting the website and/or social media account or using applications);
    • obtained from third parties and/or publicly available sources, to the extent permitted by applicable legislation.

    2.3. The Buyer is responsible for providing their personal data and for ensuring that such data is accurate and correct.
    2.4. Persons wishing to register must provide their email address and create a password. An account is created during registration. The Buyer enters their own personal data in the account (e.g. name, surname, telephone number, email address), therefore the Buyer is solely responsible for the accuracy of such data.
    2.5. The Buyer may at any time:

    • correct and/or supplement personal data in their account (the Buyer is responsible for the accuracy of corrected and/or supplemented data);
    • contact UAB „Volfora“ by email to request deletion of their account.

    2.6. The Seller collects and processes your personal data on the following lawful grounds:

    • when the Seller is required to process personal data under applicable legislation;
    • for the purpose of entering into and/or performing a contract concluded with you;
    • with your consent;
    • for the purposes of the Seller’s legitimate interests, provided that your interests or fundamental rights and freedoms do not override those interests.

    2.7. The Seller processes personal data for the following purposes:

    • provision of services, assessment of the customer’s solvency and credit risk management, and protection of the Seller’s infringed rights;
    • proper provision of services and assurance of service quality;
    • direct marketing, where permitted in accordance with applicable legislation.

    2.8. If the Buyer does not wish their personal data to be used for direct marketing or activity analysis purposes, they may log in to their account at www.volfora.eu and unsubscribe from notifications in the account settings (e.g. in the newsletter subscription section).
    2.9. In all cases, the Buyer may also contact the Seller by email (the email address is not specified in this text) or contact the person responsible for data protection by telephone at +37060800808 and indicate that they do not wish to receive emails and/or SMS messages or telephone calls. Such communications will only be discontinued once the Buyer clearly specifies the relevant email addresses and/or telephone numbers.
    2.10. The Seller may transfer your personal data to:

    • data processors (service providers) that provide services and process your personal data on behalf of the Seller as the data controller (e.g. IT service providers, auditors, transport service providers, etc.);
    • other third parties where required by applicable legislation or where necessary to protect the Seller’s legitimate interests (e.g. courts, public authorities, law enforcement authorities, etc.).

    3. USE AND STORAGE OF PERSONAL DATA

    3.1. The User (Buyer) grants the right to collect, manage, process and store the Buyer’s personal data to the extent and for the purposes specified in this Privacy Policy and other documents available at www.volfora.eu.
    3.2. The Seller stores Users’ (Buyers’) personal data for as long as necessary to achieve the purpose for which it was collected. Once that purpose has been achieved, the personal data shall be deleted, except where applicable legislation requires the Seller to retain personal data for a period specified by law. After expiry of that period, the personal data shall be deleted in such a way that it cannot be restored.
    3.3. The Seller uses organisational and technical measures to ensure that the personal data provided by the Buyer is protected against unlawful actions, including unauthorised alteration, disclosure or destruction, identity theft, fraud and other infringements.
    3.4. The Buyer undertakes to protect their login details for www.volfora.eu (including their password) and not to disclose them to third parties. The Buyer also undertakes not to disclose personal data relating to themselves or third parties if such third-party personal data becomes accessible to them, and to immediately inform the Seller of any apparent violations.

    4. EXERCISE OF DATA SUBJECT RIGHTS

    4.1. A User (Buyer) whose personal data is processed by the Seller has the following rights:

    • to know and be informed about the processing of their personal data;
    • to access their personal data and information about how it is processed;
    • to request correction or deletion of their personal data or restriction of processing activities (except for storage) where the data is processed in violation of applicable legislation;
    • to object to the processing of their personal data.

    4.2. Data subject rights may be exercised after the identity of the person making the request has been established and verified. This may be done at a customer service location or by using the links provided at www.volfora.eu (including links provided at the bottom of communications sent by the Seller).
    4.3. The Seller may refuse or restrict the exercise of the above rights where, in cases provided for by applicable legislation, this is necessary to ensure the prevention, investigation and detection of criminal offences or breaches of official or professional ethics, as well as to protect the rights and freedoms of the data subject or other persons.